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What is IT Support? Everything Calgary Businesses Need to Know

A well-managed IT infrastructure plays a critical role in the success of any business, big or small. The right technology enables companies to streamline their operations, keep up with the competition, and continuously grow.

Yet, IT trends are complex and ever-changing. As a result, it can be overwhelming for small to mid-sized businesses to independently maintain and protect their technology.

That’s where outsourced IT support comes into play. 

An IT support company ensures technology systems are secure, stable, and up to date. This allows businesses to focus on core competencies rather than the health of their technology.

There are plenty of up-and-coming businesses in Calgary, Alberta, that could benefit from partnering with an IT support company. Calgary has an expanding economy and heated SMB competition. To succeed in this area, business owners need effective technology solutions that give them a competitive advantage – which Calgary IT support services can provide.

Do you need help overseeing your company’s technology? Here is everything you need to know about Calgary IT support.

What Does an IT Support Company Do?

Before partnering with a local IT support company, you must first understand exactly what these companies do and why it matters.

An IT support company connects you to a team of expert technicians who remotely serve all your technology needs. They provide a variety of services, to help you protect and maximize your IT investment.

A Calgary IT support company like ours will support your business by:

  • Developing an IT support services plan that fits your needs & budget.
  • Responding to IT issues quickly.
  • Defending your technology from cyber threats.
  • Minimizing operational downtime.
  • Staying informed on the latest technological trends and cybersecurity requirements.

Essentially, an IT support company helps keep your systems running smoothly and efficiently, so that you can achieve greater success with your business.

How Can an IT Support Company Benefit Your Business?

Now, let’s discuss some of how a quality Calgary IT support company can help your business thrive.

Improved IT Security

Some SMB owners fail to prioritize cybersecurity because they assume they’re too small to fall victim. However, no one is immune to cyber threats. In fact, approximately 43% of data breaches are targeted at small to mid-sized businesses.

A Calgary IT support company will keep your systems secure by implementing multiple layers of cybersecurity. For example, they can create firewalls and install secure password management software to prevent potential intrusions. They can also review your security protocols to protect your company from ever-evolving cybercrime.

Solutions to IT Inefficiencies

One of the most important factors in your company’s success is uptime. That means when you’re open for business, you need reliable IT systems that guarantee uninterrupted operations. Conversely, if your systems are fragile or outdated, it can affect customer satisfaction and revenue.

An IT support company will analyze your IT systems for any oversights that may be holding you back. Then, based on their findings, they’ll work with you to develop a plan that maximizes your IT potential.

A quality Calgary IT support company will not try to upsell you on unnecessary solutions or services. Instead, they will only recommend tools that help you meet your IT goals, aid business growth, and fit your budget.

Peace of Mind

Lastly, an outsourced IT support company can provide peace of mind – which is priceless. A great IT company will put you and your employee’s minds at ease by providing around-the-clock monitoring and maintenance.

This allows you and your employees to work without worrying about whether your technology is secure. Instead, you can focus on growing and maintaining your business while your Calgary IT support company takes care of the rest.

Key Qualities to Look for in a Calgary IT Support Company

Not all IT support companies are built the same. Some will be better equipped to serve your business needs than others, so it’s essential to do your research before finalizing a partnership.

Here are a few qualities to consider when looking for a Calgary IT support company:

A Proactive Approach to Service

A Calgary IT support company should not just react to issues as they arise. Instead, they should continuously monitor your systems for potential problems. This proactive approach will allow for issues to be resolved before they affect your daily operations.

If a proactive IT support company discovers an area of vulnerability, they will promptly work with you to develop a solution. This preemptive approach to IT management will help ensure your network security is always up to par, so you avoid costly downtime.

Industry Experience

Every industry has specific needs and challenges, so it’s vital to work with a Calgary IT support company that can handle those issues. A professional IT partner should know the ins and outs of your industry, as well as any associated risks or potential liabilities.

An IT support company with experience within your industry will be able to provide you with effective solutions. They will also be well-versed in the latest industry trends, regulations, compliance, and security standards. This knowledge may give your business an edge over the competition.

A Proven Track Record

Finally, it’s crucial to find an IT support company with proven technical skills and reliability. It’s a good idea to check if their website has any testimonials, case studies, or client reviews. Positive feedback from satisfied customers can be a good indicator of the quality of their services.

It’s also wise to consult Calgary IT support before signing a partnership agreement. If they are willing to answer your questions and address your concerns, you can bet that they will provide quality service after the contract is signed.

Final Thoughts

As you can see, partnering with a Calgary IT support and IT Consulting company can offer a wide range of benefits. A great IT company will improve your security posture, help your business operate more efficiently, and lay the foundation for long-term success.

How can a trusted Calgary IT support company benefit your business? Let’s find out together.

Chantale Benoit

Chantale Benoit is the CEO of Frontier Solutions, a Calgary IT support company that has been helping small businesses get the most from IT in a way that allows it to drive their business forward for the past 23 years. Learn more about Chantale and Frontier Solutions here.
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Chantale Benoit

Chantale Benoit is the CEO of Frontier Solutions, a Calgary IT support company that has been helping small businesses get the most from IT in a way that allows it to drive their business forward for the past 23 years. Learn more about Chantale and Frontier Solutions here.

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