Why are Cybersecurity Measures & IT SUPPORT Important for Law Firms?
A key part of a law firm’s primary function is to receive and share highly confidential information from clients, opposing counsel, and relevant third parties. This kind of information could include employment and education history, family backgrounds, medical histories, and other personal details clients would not wish to be public knowledge. Clients trust their law firm with the transfer of such confidential information, and a strong, secure IT support system is exceptionally important in building this initial trust.
By making use of an external IT support team, law firms can direct all their internal resources towards their clients and cases. By extension, when a law firm builds trust in an external IT support team, clients can build trust in the law firm.
Similar to the transfer of highly confidential data among clients, opposing counsel, and third parties, it is also important for law firms to demonstrate their commitment to safe and secure storage of client data. Whether a case is ongoing or completed, clients must be satisfied that their law firm is safely storing any and all data related to the case. The trust between a law firm and its clients continues even after the case is closed.
Law firms have a reputation to uphold, and a strong IT presence is essential to maintaining that reputation. If a law firm experiences a breach – no matter the size – due to a lack of investment in IT solutions, the firm’s reputation suffers. Potential clients will walk away and turn to the competition. The presence of a strong IT support system – or lack thereof – can make all the difference for a law firm. If a firm demonstrates their commitment to IT, then a client can begin to trust them. As the world shifts from the physical to the digital, a law firm’s reputation hangs on their ability to embrace this change.
It’s no secret the world has gone almost entirely mobile. It is almost an expectation that the smartphones we carry with us everywhere will have the same processing power and abilities as our technology at home or in the workplace. Law firms must embrace this new, mobile world in order to remain competitive.
By working with their external IT support system, law firms can ensure their mobile communication is just as secure as their desktop communication. It is safe to say that once a law firm can securely send and receive client documents while on the go, then their productivity increases. Work can be done on their smartphone while on the way to a client meeting, and clients can trust that their lawyer is always within reach. As methods for mobile communication become increasingly present, clients have a certain expectation for the speed at which their law firm communicates with them. Faster, secure communication is key for law firms to stand out amongst the crowd.
How a law firm embraces the use of smartphones in their day-to-day client relations speaks volumes for their adaptability and reception to change – which can mean all the difference when it comes to signing on new clients.
Data Storage Systems
Digital storage – more specifically, storage in the digital cloud – is another key way in which law firms can remain competitive. Nearly gone are the days of boxes upon boxes of client information and case files that require storage. Maximize your time, money, and ability to help clients by moving to a cloud-based data storage system.
Cloud storage is becoming more secure each and every day with advances in IT support systems. Storing client information and case files in the cloud also reduce the time it takes to uncover pieces of data crucial to a case or to further along the process of discovery. With just a few clicks, law firms can search and uncover the correct file. With physical paper storage systems, it could take hours or even days to find that file. The time spent searching through boxes of paper could be better spent elsewhere.
To further cement the firm’s place in the digital world, another cloud-based measure a law firm can take is to digitize all documentation. Cloud-based tools such as Evernote can efficiently convert paper documents into digital ones. Law firms can work to reduce the need for physical storage and move their firm into the digital world with document digitization.
Cloud-based tools for sharing documents, calendars, and task lists can enhance a law firm’s productivity. These tools help get every employee on the same page and make the transfer of data fast and secure. The quicker tasks are accomplished across the firm, the better the firm can serve its clients.
The advancement of cloud-based communication technology, such as Skype, Google Hangouts, and WhatsApp, has made it increasingly easier for law firms to go global. Law firms can expand their client base outside of their city and stand out from other firms by embracing these communication tools and taking their business global.
How Can Law Firms Implement CYBERSECURITY MEASURES & IT SUPPORT?
Email, laptop hard drive and mobile encryption is the first way a law firm can implement IT and cybersecurity measures in their day-to-day business. As more digital documents are transferred among clients, opposing counsel and other parties, it becomes increasingly more important for that transfer to remain safe and secure, and with mobile communication on the rise, that security must also transfer over into the mobile world. Law firms who invest in data encryption across email, laptop and smartphones can safely guarantee the security of their clients’ sensitive information, whether the information comes through at work or on the go.
The installation and maintenance of firewalls help law firms protect their data against viruses and various forms of malware (malicious software). So long as the firewalls are kept up-to-date, then law firms can be satisfied their IT support system is working in their favour. Letting firewall updates lapse can leave the law firm’s data open for a breach or for malicious software to be installed. Firewalls are an easy, low maintenance way to ensure cybersecurity.
Law firms deal with copious amounts of data on an hourly basis. As the digital world progresses, it has becoming increasingly more important to back up the data stored on hard drives and in the cloud. Technology is not without its flaws, and there is still the chance for failure. It is key for law firms to consistently and securely have their IT support system back up all of the firm’s data. If a catastrophe were to strike, then the law firm can be satisfied that a copy of the firm’s data can safely be retrieved.
IT Support EDUCATION
It is not enough to simply leave cybersecurity up to the IT support system. Every employee at the law firm should learn the basics of cybersecurity and how the system works. It is critical to conduct regular staff training and follow-ups as changes occur to the IT and cybersecurity measures implemented by the law firm. Staff education is the first step to a strong IT support system.